Privacy Policy

1 Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Information You Provide

• Name, email address, phone number, and mailing address when you register for an account, purchase a course, or contact us
• Billing and payment information when you make a purchase (processed securely through third-party payment processors)
• Company name, industry, team size, and role when you inquire about enterprise or corporate training
• Messages, feedback, and correspondence when you contact our support team
• Survey responses and testimonials if you choose to provide them

Information Collected Automatically

• Log data including IP address, browser type, pages visited, time spent, and referring URLs
• Device information including hardware model, operating system, and unique device identifiers
• Cookie and tracking data used to personalize your experience and measure campaign performance
• Course progress, completion rates, and engagement data within our learning platform

2 How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and deliver the training content you purchase
• To process transactions and send related confirmations, receipts, and invoices
• To send you updates about your courses, certifications, and account activity
• To communicate about new training programs, events like D2DCon and the Golden Door Summit, and relevant offers
• To respond to your comments, questions, and customer support requests
• To analyze usage patterns and improve the quality of our content and platform
• To detect, investigate, and prevent fraudulent transactions and other illegal activity
• To comply with legal obligations and enforce our terms of service

3 Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party vendors who assist us in operating our website and delivering our services. This includes payment processors, email marketing platforms, CRM providers, video hosting services, and analytics tools. These partners are contractually obligated to protect your data and may only use it to perform services on our behalf.

Business Transfers

If D2D Experts is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

4 Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tracking technologies to collect information about your browsing behavior and to improve your experience on our sites. Cookies are small data files stored on your device that help us recognize you on return visits and understand how you interact with our content.

We also use third-party tracking tools including but not limited to Google Analytics, Meta Pixel, and Hyros for advertising attribution and campaign measurement. These tools may collect information about your activity across other websites.

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you disable cookies, some features of our site may not function properly.

5 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

6 Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send or by contacting us directly
• Request restriction of processing of your personal information under certain circumstances
• Lodge a complaint with a supervisory authority if you believe we have violated applicable privacy laws

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

7 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately.

8 Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We recommend that you use a strong, unique password for your account and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact us immediately at [email protected].

9 Third-Party Links

Our website may contain links to third-party websites, including our community platform, podcast hosts, and event registration pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. The inclusion of a link does not imply our endorsement of that site or its privacy practices.

10 SMS and Text Messaging

If you opt in to receive SMS communications from D2D Experts, we may send you transactional messages related to your account, appointments, or purchases, as well as marketing messages about our products and events. Message frequency may vary. Standard message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message we send. Reply HELP for assistance. Opting out of SMS will not affect your ability to receive email communications.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending an email notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.