Terms of Service

1 About Our Services

D2D Experts, LLC operates D2D University (d2du.com), a sales training and certification platform built specifically for door-to-door sales professionals and home service business owners. Our services include:

• Industry-specific sales certification courses covering pest control, roofing, solar, windows, alarms, fiber, lighting, HVAC, insurance, real estate, water treatment, window cleaning, and more
• The National Sales Call, a bi-weekly live training membership featuring top producers in door-to-door sales
• Sales ManagerU, a comprehensive training program for door-to-door sales managers and team leaders
• Enterprise and corporate training solutions for home service businesses looking to train, track, and scale their sales teams
• Live events including D2DCon, the Golden Door Summit, and other industry gatherings
• Free downloadable resources including sales workbooks, playbooks, and scripts across multiple industries
• Content, podcasts, and educational materials distributed through our website and social media channels

These Terms apply to all of the above services unless a separate written agreement governs your use of a specific product or service.

2 Eligibility

To use our services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By using our services, you represent and warrant that you meet these requirements.

If you are accessing our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to both you individually and the entity you represent.

Our services are intended for individuals and businesses operating in the door-to-door sales and home services industries. We reserve the right to refuse service to anyone for any reason at our sole discretion.

3 Account Registration

To access certain features of our platform, including purchased courses and membership content, you must create an account. When you register, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Keep your password confidential and not share your login credentials with any other person
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

Each account is for a single individual user unless you have purchased an enterprise or team license that expressly permits multiple users. Sharing account credentials to allow others to access paid content is a material violation of these Terms and may result in immediate termination of your account without refund.

We reserve the right to disable any account at any time if we believe you have violated these Terms or if we determine that your account has been compromised.

4 Courses and Certifications

Access and License

When you purchase a course or certification program on D2D University, we grant you a limited, non-exclusive, non-transferable, personal license to access and view the course content for your own personal or internal business use. This license does not include the right to share, redistribute, resell, sublicense, or publicly display course content.

Course Availability

We reserve the right to update, modify, or discontinue any course or certification at any time. We will make reasonable efforts to notify you of significant changes to content you have purchased. Access to a course does not guarantee that the specific content available at the time of purchase will remain unchanged indefinitely.

Certifications

Upon successful completion of a certification program, including passing any required assessments, you will receive a D2D University certification for that industry. This certification is issued by D2D Experts, LLC and is intended to demonstrate completion of our training curriculum. It does not constitute a professional license, government certification, or guarantee of employment or income results.

No Guarantee of Results

5 National Sales Call Membership

Membership Terms

The National Sales Call is a recurring monthly membership billed at $99 per month. By subscribing, you authorize D2D Experts to charge your payment method on a monthly basis until you cancel. Your membership renews automatically each month on the date of your original purchase unless cancelled before the renewal date.

Access and Content

Active members receive access to bi-weekly live training sessions and recordings of past sessions. Live session schedules may vary. We reserve the right to modify session frequency, format, speakers, and content at any time. Guest speakers, including Golden Door award winners, are subject to availability and may change without notice.

Cancellation

You may cancel your National Sales Call membership at any time. Cancellation will take effect at the end of your current billing period. You will retain access to member content through the end of the period for which you have paid. We do not provide partial refunds for unused portions of a billing period.

Recording and Redistribution

Live sessions and recordings are for member use only. Recording, downloading, screen-capturing, or redistributing any session content in any format is strictly prohibited and constitutes a material violation of these Terms.

6 Enterprise and Corporate Training

Enterprise training solutions for home service companies are governed by a separate written agreement between D2D Experts and the purchasing company. In the event of any conflict between these Terms and a signed enterprise agreement, the enterprise agreement will control.

Seat Licenses

Enterprise accounts are sold on a per-seat or team basis as specified in your agreement. You may not exceed the number of licensed seats without purchasing additional licenses. Seats are non-transferable except as permitted in your enterprise agreement.

Custom Content

If your enterprise agreement permits you to upload custom training content to our platform, you represent that you own or have all necessary rights to that content and that it does not violate any applicable law or third-party rights. You grant D2D Experts a limited license to host and display your custom content solely for the purpose of delivering it to your licensed users.

Data and Reporting

Enterprise accounts include access to team progress tracking and reporting tools. You are responsible for ensuring that your use of these tools complies with all applicable privacy laws, including obtaining any required consents from your employees or team members before monitoring their training activity.

7 Live Events

D2DCon and Golden Door Summit

D2D Experts hosts live events including D2DCon and the Golden Door Summit. By registering for any event, you agree to any additional terms and conditions presented during the registration process, which are incorporated into these Terms by reference.

Tickets and Registration

Event tickets are personal to the registered attendee and may not be resold, transferred, or assigned to another person without our prior written consent. Unauthorized resale of tickets may result in cancellation of the ticket without refund.

Event Cancellation or Changes

We reserve the right to change event dates, venues, speakers, agenda, or format at any time. If an event is cancelled entirely by D2D Experts, you will receive a full refund of your ticket purchase price. We are not responsible for any travel, accommodation, or other expenses you incur in connection with an event that is cancelled or modified.

Photography and Recording at Events

By attending a D2D Experts event, you consent to being photographed, filmed, or recorded and to the use of your image and likeness in promotional materials, social media, and other publications without compensation. If you do not wish to be photographed or recorded, it is your responsibility to notify event staff upon arrival.

Code of Conduct

All event attendees are expected to conduct themselves professionally and respectfully toward other attendees, speakers, and staff. D2D Experts reserves the right to remove any attendee from an event for disruptive, threatening, or inappropriate behavior without refund.

8 Free Resources

D2D University offers free downloadable resources including industry-specific sales workbooks, the D2D Sales Playbook, the D2D Business Playbook, and other materials. By downloading these resources, you agree that:

• The resources are for your personal or internal business use only and may not be resold or redistributed
• You may be added to our email marketing list and can unsubscribe at any time
• The content is provided for educational purposes and does not constitute professional sales, legal, or financial advice
• All intellectual property rights in the resources remain with D2D Experts, LLC

9 Payments and Billing

Accepted Payment Methods

We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through third-party payment processors. We do not store your full payment card details on our servers.

Pricing

All prices are listed in U.S. dollars and are subject to change without notice. Price changes will not affect orders already placed and paid. We reserve the right to offer promotional pricing at our discretion, which may not be applied retroactively to past purchases.

Taxes

You are responsible for any applicable sales tax, use tax, or other governmental charges associated with your purchase. We will collect applicable taxes where required by law and display them at checkout.

Failed Payments

If a recurring payment fails, we may attempt to reprocess the charge. If payment is not received after reasonable attempts, your access to the relevant subscription or membership may be suspended until payment is resolved. It is your responsibility to keep your payment information current.

10 Refund Policy

Individual Course Purchases

Due to the digital nature of our course content, all sales of individual certification programs are final and non-refundable once you have accessed the course materials. If you have purchased a course and have not yet accessed any content, you may request a refund within 7 days of purchase by contacting us at [email protected].

National Sales Call Membership

Monthly membership fees are non-refundable. You may cancel at any time to prevent future charges but will not receive a refund for the current billing period.

Live Events

Event ticket refund policies are specified at the time of purchase for each event and may vary. Generally, refund requests submitted more than 30 days before an event will be honored in full. Requests submitted within 30 days of the event may be subject to a cancellation fee or may be ineligible for a refund. Tickets may be transferred to another attendee with prior written approval from D2D Experts.

Enterprise Accounts

Refund terms for enterprise training agreements are governed by the applicable enterprise agreement. Contact your account representative for details.

11 Intellectual Property

All content on D2D University and our associated platforms, including course videos, workbooks, scripts, frameworks, playbooks, presentation materials, graphics, logos, website design, and training methodologies, is the exclusive intellectual property of D2D Experts, LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

The D2D Experts name, D2D University name, D2DCon name, Golden Door Summit name, and associated logos and marks are trademarks of D2D Experts, LLC. You may not use these marks without our prior written consent.

Your purchase of a course or membership grants you a limited personal license to access content as described in these Terms. You may not:

• Copy, reproduce, republish, upload, post, transmit, or distribute any course content
• Create derivative works based on our proprietary training materials
• Reverse engineer, decompile, or disassemble any software or platform features
• Use our content to train artificial intelligence models or other automated systems
• Sell, sublicense, or commercially exploit any portion of our content without a written license agreement
• Remove or alter any copyright, trademark, or other proprietary notices from our content

Violations of these intellectual property restrictions may result in immediate termination of your account and may expose you to civil and criminal liability.

12 Prohibited Conduct

When using our services, you agree not to:

• Violate any applicable local, state, national, or international law or regulation
• Use our platform to engage in any fraudulent, deceptive, or misleading activity
• Impersonate D2D Experts, Sam Taggart, any employee, or any other person or entity
• Share your account credentials or allow unauthorized individuals to access paid content through your account
• Attempt to gain unauthorized access to any portion of our platform, servers, or systems
• Use automated tools, bots, scrapers, or other means to extract content from our platform
• Interfere with or disrupt the integrity or performance of our services
• Post or transmit any content that is unlawful, defamatory, harassing, abusive, threatening, or obscene
• Use our services to spam, solicit, or market products or services to other users without our written consent
• Engage in any conduct that could damage the reputation of D2D Experts or its affiliated brands
• Circumvent any technical measures we use to protect our content or enforce these Terms

We reserve the right to investigate suspected violations and to take appropriate action, including suspending or terminating your account, reporting conduct to law enforcement, and pursuing legal remedies.

13 User Content

Our platform may allow you to submit testimonials, reviews, comments, or other content ("User Content"). By submitting User Content, you grant D2D Experts a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, distribute, and display that content in connection with our services and marketing materials, without compensation to you.

You represent and warrant that your User Content does not infringe the rights of any third party and does not violate any applicable law. We reserve the right to remove any User Content at our sole discretion without notice.

We do not verify the accuracy of testimonials or success stories submitted by users. Results shared by community members represent their individual experience and are not guaranteed outcomes of our training programs.

14 Third-Party Services

Our platform integrates with and may link to third-party services including payment processors, community platforms, CRM tools, video hosting providers, and analytics services. These third-party services have their own terms and privacy policies, which you should review before using them.

D2D Experts is not responsible for the content, practices, or availability of any third-party service. The inclusion of a link or integration does not constitute an endorsement of that service. Any transactions or interactions you have with third parties through our platform are solely between you and that third party.

Specifically, our community platform and learning management system may be operated by third-party providers. Access to these platforms is subject to both these Terms and the terms of the applicable third-party provider.

15 Disclaimers

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, D2D Experts disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that defects will be corrected or that our platform or the servers that make it available are free of harmful components.

We make no representations or warranties about the accuracy, completeness, or suitability of our training content for your specific industry, market, or business context. Sales methodologies that work for one individual or company may not produce the same results for another.

16 Limitation of Liability

To the maximum extent permitted by applicable law, D2D Experts, LLC, its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of our services, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Cost of substitute goods or services
• Any damages arising from reliance on our training content or methodologies
• Any unauthorized access to or alteration of your account or data

In no event shall our total cumulative liability to you for any claims arising out of or related to these Terms or our services exceed the greater of (a) the total amount you paid to D2D Experts in the 12 months preceding the claim, or (b) $100.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

17 Indemnification

You agree to indemnify, defend, and hold harmless D2D Experts, LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of our services or violation of these Terms
• Your User Content or any content you submit through our platform
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your violation of any applicable law or regulation
• Any misrepresentation made by you in connection with your use of our services

We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of that matter.

18 Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to contact us at [email protected] and give us a reasonable opportunity to resolve the issue informally. Most concerns can be resolved quickly through direct communication with our team.

Binding Arbitration

If informal resolution is unsuccessful, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Salt Lake County, Utah, unless the parties agree otherwise.

Class Action Waiver

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address a breach that may cause irreparable harm.

Time Limitation

Any claim or cause of action arising out of or related to these Terms or our services must be filed within one (1) year after such claim or cause of action arose. Claims filed after this period are permanently barred.

19 Termination

We reserve the right to suspend or terminate your account and access to our services at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not entitle you to a refund of any fees paid unless otherwise specified in these Terms.

Upon termination, your license to access course content and platform features will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including provisions related to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

20 Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on our platform.

Your continued use of our services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our services. We encourage you to review these Terms periodically.

21 Governing Law

These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

For any disputes not subject to arbitration under Section 18, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Salt Lake County, Utah, and waive any objection to the exercise of jurisdiction over you by such courts.

22 Contact Us

If you have any questions about these Terms or our services, please contact us. We are happy to help clarify anything in this document or address any concerns you may have.